Permanent Role

Full time – 37.5 hours per week

Salary – Circa £28k

Closing date for applications – 9am 17th June 2024

Are you passionate about making a difference to peoples lives and improving our Communities? As Neighbourhood Officer you will be the beating heart of our communities.

We have a great opportunity for a Neighbourhood Officer to join our Housing Team providing a comprehensive housing management service, working with communities and neighbourhoods across our schemes.

You will be someone who takes a hands-on approach, supporting customers to manage their tenancies and improve our neighbourhoods for everyone. You will be visible in our schemes, out and about, working closely with customers to promote sustainable tenancies, and developing strong relationships with local communities.

Currently we are a small, but growing team and the role is wide ranging with everyone mucking in. You will be involved in understanding development handover procedures, lettings, sales, rent collection, estate and tenancy management, defects and repairs, as well as running amazing community events.

You will take a hybrid/agile approach to your work, spending some of your time working from home and some of your time working from one of our offices as well as having a presence in our community.

The Group is expanding substantially over the next few years and you will play a key role in welcoming new tenants in their homes to ensure that they live in an excellent home and in a vibrant community.

This role involves regular travel around South East Wales. A driving licence and use of your own vehicle or alternative means of getting to the required locations is essential.

Appointment to this role will be subject to satisfactory references and possession of a valid Right to Work document.

If you are interested in applying, please send us your CV with a supporting statement detailing how you meet the person specification to before the closing date. If you wish to have an informal discussion about the role, please contact Lisa Jameson-Crook on 07500 789566. For more information see


Tirion Group

Summary Terms of Employment

Place of work:

  • Royal Victoria Court, Newport, The Mill, Canton, Cardiff and other Tirion Sites
  • Flexibility needed to meet the Group’s activities across different

Working Hours:

  • Monday to Friday, 9:00am to 5:30pm – with one-hour lunch
  • 37.5 hours per week
  • Additional hours may be necessary/appropriate from time to time – such additional hours will be without any additional remuneration


  • Basic salary: £28,000 per annum – paid in monthly instalments on 15th of every month


  • Private Medical Health Care
  • Pension scheme: Employer contribution, minimum 5% – maximum 10%

Holidays: 25 working days – per annum

Sick pay: 4 weeks at full pay & 4 weeks at half pay – in a 52 week period

Notice Period: 2 months written notice